Privacy Policy

Introduction
Creative Planning Solutions Pty Limited ("we", "us", "our") respects your right to privacy and is committed to safeguarding the personal information of our clients, website visitors, and stakeholders. This Privacy Policy outlines how we collect, use, disclose and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our website or engaging our services, you agree to the terms of this Privacy Policy.

What Information We Collect

We may collect personal information from you when you:

  • Submit an enquiry via our website contact form

  • Subscribe to our newsletter or updates

  • Engage our team for town planning or consultancy services

  • Communicate with us via email, phone or in person

Information we collect may include:

  • Your full name

  • Email address

  • Phone number

  • Project or site address

  • Business or company details

  • Information relevant to your enquiry or project

We may also collect non-personal data through tools like Google Analytics, which may include:

  • Your IP address

  • Browser type

  • Operating system

  • Pages viewed and time spent on site

This data is used in aggregate to help us improve our website and services.

How We Use Your Information

We collect and use personal information for purposes including to:

  • Respond to your enquiries and provide our professional services

  • Maintain business records and communicate with clients

  • Deliver project updates or newsletters (if you have subscribed)

  • Improve website performance and user experience

  • Meet legal or regulatory obligations

We will not sell or rent your personal information. We may share it with trusted third-party providers such as IT service providers, cloud platforms, or CRMs, but only for the purposes outlined above and with appropriate safeguards in place.

Cookies and Analytics

Our website uses cookies and similar technologies to:

  • Provide a better user experience

  • Track and analyse website usage and traffic patterns

  • Assist with online marketing efforts

You can disable cookies in your browser settings; however, some website features may not function correctly without them.

Storage and Security of Information

We take reasonable precautions to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. This includes physical security measures and secure digital storage using encrypted systems and restricted access.

Access and Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, outdated or incomplete. To make a request, please contact us using the details below. We will respond within a reasonable timeframe, usually within 30 days.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business operations. The latest version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy, or would like to access or update your personal information, please contact:

Creative Planning Solutions Pty Limited
📧 Email: cps.admin@cpsplanning.com.au
📍 Address: Level 3, 397 Riley Street, Surry Hills NSW 2010
📞 Phone: (02) 8039 7461